UX Roland Studer

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Go beyond ebanking of today

I always thought today's e-banking applications are not even close to their potential, they are often filled with badly designed forms, the important functionality is spread over a lot of pages and they don't really support you handling your money.

I was really happy to see UBS was looking for new ideas and asking the attendees of web monday to submit ideas to an idea competition. So I briefly sketched out how I thought e-banking should work today.

I think an e-banking application should make the most common tasks, dead simple. For example you shouldn't have to remember any account details for any account you already once transferred money to, an e-banking application should should help you make sense of the transactions that are happening, not just display tables with randomly sorted transactions. And even better an e-banking application could help you set saving goals and it could easily support you in putting together a budget.

The PDF shows my contest entry for the idea competition, I like the ideas, but thinking about it some more, and also after hearing Pascals feedback I realize I should have focused and skechted the really new parts in more detail, especially budgeting.

Any feedback on the ideas are higly appreciated, thx to Chris and Pascal for your quick feedbacks on my contest entry.

(download)

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Comments (8)

Jan 03, 2010
AndreasBossard said...
Interesting ideas Roland. Especially "defining saving goals". The multilevel security model is interesting too and would support casual interaction with e-banking especially on the mobile phone, but I'm skeptic how easy it is to implement this in a bank, were security is one of the most important issues.

The only thing I am missing are answers to the first question: "How Web 2.0 ideas can help UBS".

Jan 03, 2010
AndreasBossard said...
What tool did you use to create the wireframes?
Jan 03, 2010
Roland Studer said...
@AndreasBossard Yes I didn't really adress the question on how those ideas help UBS or how they are web 2.0. But it's quite simple, by creating such a webapp UBS customers would engage much more deeply with the UBS by using their application. And I would think of having great e-bannking as a competitive advantage. The basic offerings of all the banks are pretty similar, so it's hard to stand out.

The wireframes (I would rather call them mockups) were created using Balsamiq Mockups (http://www.balsamiq.com/), great tool, great developper. You can put together mockups really quickly.

They made 1.6 millions $ in revenue last year, and they are very open, so they actually published all their sales numbers: http://www.balsamiq.com/blog/2010/01/03/a-look-back-at-2009/

Jan 11, 2010
basanta said...
Your criticism of current ebanking interfaces is on the spot!
The more "innovative" features are already available at websites like kontoblick.de, which takes me to the idea that the future of ebanking may very well lie with third-party portals that not only lets the user choose which service suits him best but additionally offer the possibility to administer all your bank accounts from one place.
Jan 11, 2010
Roland Studer said...
I agree that the future may very well lie with third-party tools. www.mint.com is very successful, however it will probably take a long time until you can transfer money using the third party tools, this is the advantage of the banks. Security and trust are very important there.
Jan 18, 2010
AndreasBossard said...
Congratulations for being one of the 3 winners of the competition! Too bad you could not join us yesterday
Jan 18, 2010
Roland Studer said...
Thank you. Yeah it would have been great to connect with the people there.
Jan 27, 2010
Andreas Bossard said...
I also decided to publish my whitepaper. Check it out:
http://swissusability.tumblr.com/post/356571493/web-2-0-e-banking-ubs

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